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Navy Lodge FAQs

HOW DO I MAKE A RESERVATION?


Reservations can be made via the web page, BOOK NOW, or by calling 800-628-9466 24/7 for travel assistance.


WHO IS ELIGIBLE TO STAY?


Authorized patrons for Navy Lodges include: 

  • Active Duty and their family members
  • Surviving spouses and their family members (18 years of age or older with ID card)
  • Reserves/National Guard
  • US Coast Guard active duty and their family members
  • Delayed Entry Program (DEP) and Delayed Training Program (DTP)
  • Retired (Active or Reserve)
  • International Military (TDY) – for Leisure, please contact the DoD Reservation Center for base specific guidelines at 800-628-9466
  • Department of Defense (DoD)
  • Civilians and their family members; U.S. Public Health Service, Red Cross, National Oceanic and the Atmospheric Administration

For additional information on who can stay, please contact the DoD Reservation Center for base specific guidelines at 800-628-9466


HOW DO I CANCEL OR CHANGE MY RESERVATION?


You can cancel or change your reservation by calling (800) 628-9466 or by calling the Navy Lodge directly.  Your reservation may be canceled at any time up to 1800 hours on the day of your arrival.


HOW MANY ROOMS MAY I RESERVE?


You can reserve as many rooms as required.  Group reservations can be made by calling the Navy Lodge of your choice directly.


WHAT TIME IS CHECK-IN/CHECK-OUT?


Check-in time at most Navy Lodges is after 1500 hours (call (800) 628-9466 for more information).  Early arrivals will be accommodated according to room availability.  Check-out time at all Navy Lodges is 1200 noon.


WHAT INFORMATION SHOULD I HAVE AT CHECK-IN?


If you are on orders, a copy of your orders and current ID.  If you are traveling for leisure we require your ID.  You, as the sponsor, will be required to be present to check in your sponsored guests.


CAN MY RESERVATION EVER BE CANCELLED?


Due to extraordinary circumstances your reservation may be cancelled. Navy Lodge will make every attempt to find comparable accommodations.  For more details call (800) 628-9466 and ask for Guest Services.


 


IS MY PET ALLOWED?


Pets are allowed in select facilities for a fee.  In addition, kennel information is available by calling the Navy Lodge where you will be staying.
Additional Pet Information


HOW DO I GUARANTEE MY ROOM FOR A LATE ARRIVAL?


Your reservation for a late arrival is guaranteed with either a major credit card or an advance cash deposit (one night’s lodging sent directly to the lodge).  For more information call
(800) 628-9466.  If your credit card is denied for any reason prior to check-in, your reservation will be canceled.


WHAT CREDIT CARDS DOES THE NAVY LODGE ACCEPT?


The Navy Lodge accepts Visa, Master Card, Diners Club, American Express, and Discover.


DO I NEED A CNA WHEN I PCS?


Yes. Navy Lodge is the official government lodging when on PCS Orders. PSD requires a CNA when space is unavailable at Navy Lodge.


WHERE DO I CALL FOR INFORMATION ON SHIPPING HOUSEHOLD GOODS?


Call 855-HHG-MOVE (855-444-6683) or visit NAVSUP Navy Household Goods/Navy Personal Property for more information.


I'M A DOD CIVILIAN ON ORDERS, CAN I SHOP AT THE NAVY EXCHANGE?


Yes. Just show your orders at the local Navy Exchange and you are authorized to shop.


WHAT DO INTERNATIONAL MILITARY MEMBERS AND FAMILIES NEED TO DO TO GAIN ACCESS TO AN INSTALLATION?


Each installation has varying requirements for gaining access. International members should contact the security department of the installation they are visiting for information on base access.


HOW DO I GET BASE ACCESS?


A reservation at a Navy Lodge does not constitute access to the military facility. Military facility access must be coordinated prior by the guest or sponsor through Base Security.